Forum Discussion

timpalin's avatar
timpalin
New member | Level 2
11 months ago

I need help restoring my files, and the active ticket isn't processing.

On Monday (2/3/25) I accidentally deleted a very large and crucial to my livelihood folder. I immediately reached out to Dropbox chat support and got a couple of different answers as to what I can do...
Delete
Dropbox Rewind
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey there timpalin, sorry to hear about that!

I was able to take a look at your existing ticket number and it seems the priority has already been set to "High".

I can definitely see how crucial this is for you, since having access to your content is essential. I went ahead and also left an internal note with our communication so that the agent is aware, however there's not much that I can do on my end.

In order for the restoration to proceed, there's a specific team with access to advanced tools in order for them to proceed with your request. 

I appreciate your patience, and thank you for your understanding while we work to resolve this for you as soon as possible.

Thanks!

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