Forum Discussion

timpalin's avatar
timpalin
New member | Level 2
11 months ago

I need help restoring my files, and the active ticket isn't processing.

On Monday (2/3/25) I accidentally deleted a very large and crucial to my livelihood folder. I immediately reached out to Dropbox chat support and got a couple of different answers as to what I can do...
Delete
Dropbox Rewind
restore
timpalin's avatar
timpalin
New member | Level 2
11 months ago

Can anyone at Dropbox give me an update. A small handful of files in the past 24 hours. This can't continue this way!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago
timpalin wrote:

Can anyone at Dropbox give me an update. A small handful of files in the past 24 hours. This can't continue this way!

Unfortunatlely they dont work weekends (I'm not an employee so I cant help or I would). All I can suggest is replying to any open tickets to see if they have people around in office.

  • timpalin's avatar
    timpalin
    New member | Level 2
    11 months ago

    Their tech support escalation team doesn't work weekends?!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      11 months ago

      There is no support I'm aware of on weekends bar Enterprise Support - and certainly none I (or any other Super User) has access to I'm afraid. 

      • timpalin's avatar
        timpalin
        New member | Level 2
        11 months ago

        Thanks Mark.

        It's astounding how little support I'm getting from Dropbox themselves. 

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