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I permanently deleted some deleted files and then my files were gone - can I recover them?
I was in the 'Deleted files' folder and permanently deleted the items. When I returned to the main page, all my folders were gone. How can I recover the files from the main page and understand what happened?
2 Replies
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- Hannah
Dropbox Community Moderator
Hey JoanaSilva01, thanks for joining the Dropbox Community.
When you permanently delete some files you have already deleted, the files in your main Dropbox account (in the "all files" page) shouldn't get affected.
Is it possible that you permanently deleted the files you're currently looking for?
What do you see in the "all files" page?
Keep me posted.
- Vicker
Super User
Hi, JoanaSilva01 ,
Please try accessing the home of your Dropbox account at the following URL and see if the issue persists.
https://www.dropbox.com/personal
Just wanna ensure you are at the right location.
Cheers
Vicker
