Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dzulkiewski's avatar
Dzulkiewski
Explorer | Level 4
2 years ago
Solved

I see an older version of my Excel files - how can I get the latest one?

I have 2 excel files that I had saved on my dropbox account. This week I received a new laptop from work and when I opened the files they are a version from several months ago. Is there a way to get ...
File access
Microsoft Office
restore
  • Nancy's avatar
    Nancy
    2 years ago

    Hi again, Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”? 

     

    If yes, please open your local Dropbox folder there to make sure you see the correct and updated files. 

     

    If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Dzulkiewski, there isn't an option to manually sync, since when the app opens, it should automatically sync the files.

 

Does the Dropbox desktop application icon appear in the system tray near the clock when you start up the app?

Dzulkiewski's avatar
Dzulkiewski
Explorer | Level 4
2 years ago

It does not

I've had the new laptop for 4-5 days now and today was the first time a popup menu appeared when I updated a file on dropbox.com that told me the change was made. I'm working with a few other files to see if they update from my laptop to the website and my phone

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you check the system tray again and see if there is an up arrow that could be hiding the Dropbox icon? 

    • Dzulkiewski's avatar
      Dzulkiewski
      Explorer | Level 4
      2 years ago

      Nothing

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you reinstall the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot your machine?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!