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I see an older version of my Excel files - how can I get the latest one?
I have 2 excel files that I had saved on my dropbox account. This week I received a new laptop from work and when I opened the files they are a version from several months ago. Is there a way to get ...
Hi again, Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”?
If yes, please open your local Dropbox folder there to make sure you see the correct and updated files.
If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.
Nothing
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCould you reinstall the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot your machine?
I tried that. Same result
I click the app icon, blue circle spins for 10 sec and then nothing.
- Megan
Hey Dzulkiewski, would you mind sending me a couple of screenshots of your Windows device task bar, in order for me to have a visual too?
Here is a [removed per Community Guidelines] of what happens when I click on the dropbox links.
- Megan
Hey Dzulkiewski, thanks for that!
However, keep in mind that for security reasons we don't have access to the link you provided, I'm afraid.
If you could send a few screenshots my way, that'd be amazing.
Drop Box is there, but when I click on it the blue wheel spins and then stops.
- Nancy
Dzulkiewski, if you look where your computer’s clock settings are showing, do you see the small Dropbox icon then? This is how it should look like.
Yes, I do. There is a red bubble next to it with the number 2 in it
- Walter
It sounds like you're referring to your notifications in the desktop app Dzulkiewski
Could you send us a screenshot so that we can make sure we're on the same page?
- Walter
Can you click on the Dropbox icon and check your notifications Dzulkiewski?
Also, what does it say when you hover your mouse over the app's icon? Is it 'up to date' or still syncing?
It says up to date. All of the notifications are from 7-12 months ago which is when I would have received my previous computer
- Hannah
Hey Dzulkiewski, if the files from the old computer never synced to your account online, they won't get synced on this computer either.
Your best bet now is to regain access to the old computer, because that's the one that had the syncing issue and the most recent versions of your files.
Were you able to access it?
I have the old computer and have moved all the files in question. They are on drop.com now. Anything I should do to ensure everything is syncing properly with the new computer?
- Nancy
Hi again, Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”?
If yes, please open your local Dropbox folder there to make sure you see the correct and updated files.
If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.
Sounds good. I appreciate your help and patience. Everything is looking good on my end.
