Forum Discussion

Dzulkiewski's avatar
Dzulkiewski
Explorer | Level 4
2 years ago
Solved

I see an older version of my Excel files - how can I get the latest one?

I have 2 excel files that I had saved on my dropbox account. This week I received a new laptop from work and when I opened the files they are a version from several months ago. Is there a way to get ...
File access
Microsoft Office
restore
  • Nancy's avatar
    Nancy
    2 years ago

    Hi again, Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”? 

     

    If yes, please open your local Dropbox folder there to make sure you see the correct and updated files. 

     

    If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

It sounds like you're referring to your notifications in the desktop app Dzulkiewski 

 

Could you send us a screenshot so that we can make sure we're on the same page? 

Dzulkiewski's avatar
Dzulkiewski
Explorer | Level 4
2 years ago

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you click on the Dropbox icon and check your notifications Dzulkiewski?

     

    Also, what does it say when you hover your mouse over the app's icon? Is it 'up to date' or still syncing?

  • Dzulkiewski's avatar
    Dzulkiewski
    Explorer | Level 4
    2 years ago

    It says up to date. All of the notifications are from 7-12 months ago which is when I would have received my previous computer

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dzulkiewski, if the files from the old computer never synced to your account online, they won't get synced on this computer either.

     

    Your best bet now is to regain access to the old computer, because that's the one that had the syncing issue and the most recent versions of your files.

     

    Were you able to access it?

  • Dzulkiewski's avatar
    Dzulkiewski
    Explorer | Level 4
    2 years ago

    I have the old computer and have moved all the files in question. They are on drop.com now. Anything I should do to ensure everything is syncing properly with the new computer?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi again, Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”? 

     

    If yes, please open your local Dropbox folder there to make sure you see the correct and updated files. 

     

    If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.

  • Dzulkiewski's avatar
    Dzulkiewski
    Explorer | Level 4
    2 years ago

    Sounds good. I appreciate your help and patience. Everything is looking good on my end. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!