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bleedeex's avatar
bleedeex
Explorer | Level 3
3 years ago
Solved

I THINK I DELETED MY FILE BY MISTAKE !!!! help

Hello 

I need to recover my file 
unfortunately I don’t remember when I deleted ! or is permenatly or not
but really really need it back for my client please I am bagging!!! I can pay you anything for that i am sorry pleasss!

File name is : Nada & Zaid.mp4 

I have the folder already in my dropbox page but the FOOTAGE is missing !!

 

I tried EVENT PAGE, SHARING PAGE and deleted files page still can"t find it 😭 !!!


please I know you have a great team over there and they can’t disappoint me
at least help the client they don’t know yet about the problem.


thank you all :”)

 

 

 

 

 

 

 

 

 

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  • Hannah's avatar
    Hannah
    3 years ago

    Hey bleedeex, thanks for reaching out to our Community.

     

    I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

     

    We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

     

    Let me know if you'd like that.

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  • bleedeex's avatar
    bleedeex
    Explorer | Level 3
    3 years ago
    its been more than 24 hours no respond from you ,
    I gave you an access to my account.
    I don't have time only tomorrow to talk to my client
    I’m waiting please!..
     



     
  • bleedeex's avatar
    bleedeex
    Explorer | Level 3
    3 years ago

    ok, I got your email.

     

    anyway, i appreciate your help, next time I will be more careful with my files i guess!

     

    thank you to all of you :')

  • ENGSRSANTOS's avatar
    ENGSRSANTOS
    New member | Level 2
    3 years ago

    UNFORTUNATELY, I HAVE DELETED MANY FILES. WAS A MISTAKE. A D´ONT REMEMBER WHEN I DID IT. PERHAPS 1 MONTH. I NEED SO MUCH RECHARGE THESE FILES. COULD YOU HELP ME?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to see that you've lost your files, ENGSRSANTOS.

     

    Have you searched your deleted files page, to see if you can locate and restore them?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ENGSRSANTOS, sorry to hear about this.

     

    Do you see any signs of your missing files in your events page? This is the place where all uploads, deletions, and edits are normally logged, so it should give you a hint. 

     

     

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