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PDon's avatar
PDon
New member | Level 2
4 years ago
Solved

I want to delete the 'Mac' folder from my Dropbox

I unintentionally inserted a folder on the dropbox to be synchronized and I would like to stop the synchronization and delete it, but it does not allow me, the only folder that does not allow me. The...
Computer Backup
Delete
desktop
Dropbox Backup
restore
sync
  • Jay's avatar
    Jay
    4 years ago
    Could you have a look at the devices page to ensure that another desktop device isn't connected to your account?
PDon's avatar
PDon
New member | Level 2
4 years ago

Thanks for your answer, I checked and followed your directions, I was only able to delete the apple from my dropbox on the Mac, but it stays in the dropbox app and therefore it considers me the space full. I went to "preferences" and then to "backup" but it is not active from there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi PDon, just to clarify, the computer backup feature is definitely disabled on your device, so it shows 'Set up' in the preferences?

Is it possible that you have another device that you could've connected to your Dropbox account, and enabled the backup there as well?
  • PDon's avatar
    PDon
    New member | Level 2
    4 years ago

    it shows "configure" in preferences and I don't have another computer connected to that account

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Could you have a look at the devices page to ensure that another desktop device isn't connected to your account?
      • PDon's avatar
        PDon
        New member | Level 2
        4 years ago

        excuse me from where do I see the connected devices?

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