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Russ147's avatar
Russ147
New member | Level 2
10 months ago

I was able to normally access my files last night, but today they're gone.

Good day

I went onto my Dropbox account this morning, and all my files have disappeared.  They were there last night.
All that is showing are a few files from 2014.
Any help would be greatly appreciated as I am panicking.
Cheers

Russ

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for letting us know about this, Russ147. Let’s have a look.

    To clarify, you were accessing your Dropbox account via www.dropbox.com both yesterday and today, but your files were visible on your web account last night, correct?

    Have you checked your Events page here? If yes, do you see any events that would explain why your files don’t appear in your Dropbox account now? 

    Please also make sure to have a look at your Deleted files page, in case any of your files have been accidentally deleted, and your Shared tab, as well.

    Let me know what you find.

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