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Forum Discussion

Chicola's avatar
Chicola
Helpful | Level 6
5 months ago

I'm trying to permanently delete some shared folders, but it doesn't recognize me as the owner.

Hi everyone, I’m running into a serious issue with Dropbox and would appreciate any insight. I have several folders and files that I originally created and shared in the past. Now, when I try to ...
Delete
Error Messages
Shared Folders
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Chicola, let's jump right into this! 

Let me start by saying that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. 

When you use the steps mentioned in this Help Center article, do you see yourself as the owner of these folders?

Also, what does your plan page report? I'm asking since it includes more details on your storage and info about unused space and space taken up by regular files and shared files. 

Let me know more, and we'll take it from there!

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