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Forum Discussion

Chicola's avatar
Chicola
Helpful | Level 6
5 months ago

I'm trying to permanently delete some shared folders, but it doesn't recognize me as the owner.

Hi everyone, I’m running into a serious issue with Dropbox and would appreciate any insight. I have several folders and files that I originally created and shared in the past. Now, when I try to ...
Delete
Error Messages
Shared Folders
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hope it’s alright if I jump in, Chicola! I’d like to clarify one more thing regarding what Megan also mentioned above; you said that 580.2GB of space is taken up by shared files on your Dropbox account. Do you mean that this space still includes the folders that you deleted from your Dropbox account with these steps?

If you have already done this successfully, then the folders should no longer be taking up space from your Dropbox account, even if you don’t manage to permanently delete them after that.

Finally, if you want to share another screenshot with us, you can try pasting it in your reply directly.

Thanks!

Chicola's avatar
Chicola
Helpful | Level 6
5 months ago

Hi Nancy​  thanks for your help.


Here's the issue as clearly as I can describe it:

I created these folders myself years ago — they include my recordings From The Studio
( some i've backup on hard drives as well ) 

However, Dropbox no longer shows me as the Owner of those folders, even though I’m the only member with access.

  • I cannot permanently delete files inside them.
  • I cannot remove myself — there's no “Remove my access” option.
  • I cannot reclaim space — my storage remains stuck at 2.42 TB / 3.02 TB, even after trying all suggested steps.

I restored one of the folders,  and I’m the only one listed with editing access — but no ownership, and no ability to fully remove or delete it.

This is breaking my Dropbox workflow. These are my files, and yet I’m locked out of proper file management.

Thanks again for your time and support — I really need a solution.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the additional clarifications, Chicola! 

    From a quick look into our system, I can see you also have a support ticket regarding this issue. I’ve gone ahead and left our team an internal note on your behalf, so that they can review this as soon as possible.

    • Chicola's avatar
      Chicola
      Helpful | Level 6
      5 months ago

      Nancy​ 

      Thanks a lot for your support and for leaving a note to the support team on my behalf — I really appreciate it.

      Yes, I'm trying to solve this issue as soon as possible. I already sent a full screen recording to Dropbox Support showing the entire process step-by-step, including all the errors I encounter when trying to delete the files permanently.

      Unfortunately, nothing has worked so far. I’m still unable to free up storage, even though I’ve deleted hundreds of gigabytes. That’s why I also reached out to the technical support team directly.

      Thanks again for following up on this.
      Chicola

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