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Forum Discussion

Chicola's avatar
Chicola
Helpful | Level 6
5 months ago

I'm trying to permanently delete some shared folders, but it doesn't recognize me as the owner.

Hi everyone, I’m running into a serious issue with Dropbox and would appreciate any insight. I have several folders and files that I originally created and shared in the past. Now, when I try to ...
Delete
Error Messages
Shared Folders
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for the additional clarifications, Chicola! 

From a quick look into our system, I can see you also have a support ticket regarding this issue. I’ve gone ahead and left our team an internal note on your behalf, so that they can review this as soon as possible.

Chicola's avatar
Chicola
Helpful | Level 6
5 months ago

Nancy​ 

Thanks a lot for your support and for leaving a note to the support team on my behalf — I really appreciate it.

Yes, I'm trying to solve this issue as soon as possible. I already sent a full screen recording to Dropbox Support showing the entire process step-by-step, including all the errors I encounter when trying to delete the files permanently.

Unfortunately, nothing has worked so far. I’m still unable to free up storage, even though I’ve deleted hundreds of gigabytes. That’s why I also reached out to the technical support team directly.

Thanks again for following up on this.
Chicola

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