Forum Discussion

guidomastorna's avatar
guidomastorna
New member | Level 2
3 years ago

I'm trying to restore some files, but some of them seem to be lost.

Hi, I accidentally deleted all the photos from my Photos folder. I tried to recover them through the deleted files folder and the restore option. Only some of them are back to their origin. The rest ...
Delete
restore
guidomastorna's avatar
guidomastorna
New member | Level 2
3 years ago

Hello again. Some files have been recovered maybe 10 or 20 per year. But there were over 300 files. I have hired more space to see if that is the problem.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi guidomastorna, as you've mentioned that you upgraded to a paid plan, have you tried contacting the support team directly on this matter?

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