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RobinH's avatar
RobinH
Explorer | Level 3
2 years ago

I'm unable to move a folder back to the team space from my personal folder

I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Drop...
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RobinH's avatar
RobinH
Explorer | Level 3
2 years ago

Hi, @nancy. Yes, I have the same experience online using Firefox, Microsoft Bing, and on the desktop version. There is no "move" option in any of these. The first screenshot here (hoping it pasted) is what I see when I try to copy it from my personal folder and paste it into the main business folder. 

If I just try to drag it (which I do using the desktop version) I just get the circle with diagonal line through it, letting me know that can't be done.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots, RobinH and welcome to the forum, infinitejester00. Can I log two tickets for each one of you and investigate further?

  • RobinH's avatar
    RobinH
    Explorer | Level 3
    2 years ago

    Hi,  Nancy I've been swamped, and I notice that the folder I was having an issue with is now back in the right place, in the main company dropbox folder. I don't know how it happened, but I'm grateful. Did you open a ticket, and did someone over there move it? If there's something I can do if this happens again, I'd be grateful to know. Thanks.

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