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Filmtime's avatar
Filmtime
Explorer | Level 4
4 years ago
Solved

I'm unable to restore the files located within a shared folder

I opened my dropbox account today and found a shared folder missing. We are a small team of 4, and it was not any of us that caused it.   Dropbox records attribute the action to one user when I...
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restore
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  • Nancy's avatar
    Nancy
    4 years ago

    Hi Filmtime, welcome aboard our Community. 

     

    First off, can you please send me the ticket number from your convo with our support, so that I can also take a look? 

     

    Also, can you clarify what’s the size of the shared folder that you restored? Did you receive any error messages when the process failed? 

     

    Finally, if you try to restore these files/folders once again, what happens exactly? 

     

    Keep me posted for more updates!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Filmtime, welcome aboard our Community. 

 

First off, can you please send me the ticket number from your convo with our support, so that I can also take a look? 

 

Also, can you clarify what’s the size of the shared folder that you restored? Did you receive any error messages when the process failed? 

 

Finally, if you try to restore these files/folders once again, what happens exactly? 

 

Keep me posted for more updates!

Anil kukkar 's avatar
Anil kukkar
New member | Level 2
3 years ago
Error ,505
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Anil kukkar  , I hope you're doing well! 

     

    It seems you're getting an error 500. Do you think you'd be able to let me know when exactly you notice this error, or what it is that you're trying to achieve? 

     

    Keep me posted, and we'll take it from there!

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