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SusanR's avatar
SusanR
Explorer | Level 4
8 years ago
Solved

Incorrect Timestamp shown to uploaded files

I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
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  • Frank_S's avatar
    Frank_S
    8 years ago

    Hi all,

     

    The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!

     

    Regards,

    Frank

raket4u's avatar
raket4u
Explorer | Level 4
8 years ago
My Phone is official danish summer time
Dropbox :dont know. Should reflect danish official time, as My account is danish.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey raket4u, apologies for getting back to you in delay, have you been able to clarify what could be causing this discrepancy? 
 
At this point, I’d endorse apraetor’s hints, as he’s pointing you towards the right direction. Specifically, can you check whether the Automatic time zone on your Settings online is set to Off incidentally? 
 
Please do let us know of your findings & we’ll make to follow-up in a bit more detail. Wishing you a wonderful weekend ahead! 
  • hexhybrid's avatar
    hexhybrid
    New member | Level 2
    8 years ago

    Hi All, I've been facing this issue since early this year and I notice the problem only appears for me on the web version of dropbox with a particular excel file. At home i'm using windows 10 with dropbox & google drive clients. Both have this same copy of file. At work I have windows 7 with google drive client but not dropbox. so at work i have to use the web version of dropbox. whenever i check the timestamp, on dropbox will show 1 day in advance. example, file last modified is 5th October 2018, at 8pm (local time, gmt+8). at work, i'll see the file in google drive (both client and web) as 5th October 2018, 8pm but on dropbox web i'll see it as 6th October 2018, 8pm. I've checked that automatic timezone is not set and is manually set to malaysia (gmt+8). 

    i can only confirm which of these dates are correct when i'm home as i would check the local folders themselves but seems i can't trust the timestamp on the web versions. at one point sometime this year the issue seems to be fixed by dropbox, but recently it came back again. any ideas appreciated.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    I have to admit that I appreciate your detailed post a lot & thanks for letting us know here of all your observations & the troubleshooting you’ve done so far hexhybrid! 
     
    As I’d like to expedite matters for you a bit & I’d like to submit your request to a team specialist, I’ve made sure to reach out to you on my end via email, in order to investigate this specific example a bit more closely. 
     
    Whenever you find some spare time, please check your inbox for my email & I’ll make sure to promptly follow-up with you in a bit more depth. I hope that this is helpful to you & I’ll be awaiting your next reply on our email correspondence. Thanks in advance!

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