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SusanR's avatar
SusanR
Explorer | Level 4
8 years ago
Solved

Incorrect Timestamp shown to uploaded files

I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
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  • Frank_S's avatar
    Frank_S
    8 years ago

    Hi all,

     

    The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!

     

    Regards,

    Frank

Frank_S's avatar
Frank_S
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi all,

 

The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!

 

Regards,

Frank

Morgan101010's avatar
Morgan101010
Explorer | Level 4
6 years ago
This has been happening to me for a few weeks now. It is causing photos and videos to come up as if they were taken on a different day. For example it is currently 5:21pm however uploading a video from today it says it was uploaded at 12:21am tomorrow... someone please help. I am using my Samsung 10, no updates needed, time zone is correct. I am stumped, any advice would be appreciated. I am about ready to give up on dropbox after 8 yrs...
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry to hear about that Morgan101010!

     

    Can you clarify for me please, where did you check the timezone settings? 

     

    Was this from your device settings, or from your Dropbox account?

    • Morgan101010's avatar
      Morgan101010
      Explorer | Level 4
      6 years ago
      Device settings, I have had the same phone setting for years and have used dropbox on my phone for years as well.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        Hi Morgan101010, could you check if the timezone is correct on the Dropbox site from the previous link Daphne provided?

  • Morgan101010's avatar
    Morgan101010
    Explorer | Level 4
    6 years ago
    I think its time to cancel dropbox and move all my photos and media somewhere else. Im over this crap. My photos are still being put up with the wrong timestamp. Then Im asked questions about my settings and never hear anything again. Get a grip Dropbox, help your customers!

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