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Sylvain255's avatar
Sylvain255
Explorer | Level 3
3 years ago
Solved

"Internal error" when trying to restore files

Hello the anterior date restoration doesn't work I have "internal error" Please help me Best regards
Error Messages
restore
  • anonymous's avatar
    anonymous
    3 years ago

    Yes they can ... but it may take 48 hours

anonymous's avatar
anonymous
3 years ago

Yes they can ... but it may take 48 hours

Sylvain255's avatar
Sylvain255
Explorer | Level 3
3 years ago

ok thank you

  • Sylvain255's avatar
    Sylvain255
    Explorer | Level 3
    3 years ago

    and do we receive a mail when the restoration by support is finished ?

  • anonymous's avatar
    anonymous
    3 years ago

    Just for info .... Don't empty/permanently delete  your "Deleted Files" on dropbox.com or you will not be able to Rewind your account ....

     

    "and do we receive a mail when the restoration by support is finished ?"

    I'm not sure if they will offer a status update but you should see all your files return back to normal .... Try using the "support chat" and you can ask that question 😉

    • Sylvain255's avatar
      Sylvain255
      Explorer | Level 3
      3 years ago

      the chat doesn't work for me, when I click in the button nothing happens

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Sylvain255, if chat support isn't currently working for you, you can either try again later, or submit a help request through this page.

         

        Once our team performs the restoration, they will indeed send you a confirmation email, to let you know.

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