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Glenys28's avatar
Glenys28
New member | Level 2
6 years ago
Solved

iPhone 12 - new device

I just upgraded my phone, when I log on my Dropbox acct I can’t see any of my old pictures that were on my last device
Delete
Mobile
restore
sync
  • Walter's avatar
    Walter
    6 years ago

    Hey Glenys28; welcome to our Community!

     

    Could it be that you logged into another account that's associated with another email address of yours instead of the one you were using on your last device?

     

    Do you see any sign of your files on our website, be it in your homepage, the deleted files page or even the events page? 

     

    Keep me posted on your findings!

Glenys28's avatar
Glenys28
New member | Level 2
3 years ago
Hi hope someone can help me. I had to replace my phone, cracked my screen. I transferred all my info to my new phone and noticed all my pictures from Dropbox are gone. What can I do to get them back?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Glenys28, thanks for bringing this to our attention.

 

I can see that you posted about the same issue 3 years in this thread. 

 

Could you check that you're not signed in with a different email address, which would mean a different account without any images?

 

This will help me to assist further!

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