Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

timefrancesco's avatar
timefrancesco
Helpful | Level 5
5 years ago
Solved

iPhone HDR hevc videos and Camera upload

Hi, but the videos taken with the new iPhone 12 are saved in a very bad quality, using Camera upload functionality from the Dropbox iOS app. They are mov files (it should be hevc), the colors are a...
Mobile
Organize
sort
sync
  • Daphne's avatar
    Daphne
    5 years ago
    Is it possible that the file is just a HEVC encoded .mov file, timefrancesco?

    Most likely, the difference you see when you view the file in Dropbox is due to the way that the preview of the file is generated, rather than the quality of the file being affected during upload.

    Can you try downloading one of these files on your Mac locally, to try and play the file there and see how it looks?

    The settings for Camera Uploads would be for images, but you do have the option to retain the original format by selecting HEIC instead of the recommended JPG.
timefrancesco's avatar
timefrancesco
Helpful | Level 5
5 years ago

Thank you Walter , sadly the article suggests to change the format, but I would like to keep the hevc format and be able to use the background camera upload capabilities. 

 

Not sure if this is a limitation of iOS sdk, sadly for now I can only upload hevc using the mac.

On iOS they are always converted to mov and they lose their color depth as well as quality. 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I see; thanks for clarifying that for me timefrancesco.

Can you please let me know if you get any different results if you try to upload those files manually through the (+) button?
  • timefrancesco's avatar
    timefrancesco
    Helpful | Level 5
    5 years ago

    I checked and the results are the same Walter , so maybe it is a limitation of iOS, or Dropbox in general.

    Hopefully in the future it will be possible to upload original HEVC files directly from the phone.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Is it possible that the file is just a HEVC encoded .mov file, timefrancesco?

      Most likely, the difference you see when you view the file in Dropbox is due to the way that the preview of the file is generated, rather than the quality of the file being affected during upload.

      Can you try downloading one of these files on your Mac locally, to try and play the file there and see how it looks?

      The settings for Camera Uploads would be for images, but you do have the option to retain the original format by selecting HEIC instead of the recommended JPG.
      • timefrancesco's avatar
        timefrancesco
        Helpful | Level 5
        5 years ago

        Hey Daphne you are right.

        I checked on the Mac and it plays fine, it's just the iOS preview that messes it up somehow.

         

        Thanks for your help. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!