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iPhone HDR hevc videos and Camera upload
Hi, but the videos taken with the new iPhone 12 are saved in a very bad quality, using Camera upload functionality from the Dropbox iOS app.
They are mov files (it should be hevc), the colors are a...
- Is it possible that the file is just a HEVC encoded .mov file, timefrancesco?
Most likely, the difference you see when you view the file in Dropbox is due to the way that the preview of the file is generated, rather than the quality of the file being affected during upload.
Can you try downloading one of these files on your Mac locally, to try and play the file there and see how it looks?
The settings for Camera Uploads would be for images, but you do have the option to retain the original format by selecting HEIC instead of the recommended JPG.
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorIs it possible that the file is just a HEVC encoded .mov file, timefrancesco?
Most likely, the difference you see when you view the file in Dropbox is due to the way that the preview of the file is generated, rather than the quality of the file being affected during upload.
Can you try downloading one of these files on your Mac locally, to try and play the file there and see how it looks?
The settings for Camera Uploads would be for images, but you do have the option to retain the original format by selecting HEIC instead of the recommended JPG.
Most likely, the difference you see when you view the file in Dropbox is due to the way that the preview of the file is generated, rather than the quality of the file being affected during upload.
Can you try downloading one of these files on your Mac locally, to try and play the file there and see how it looks?
The settings for Camera Uploads would be for images, but you do have the option to retain the original format by selecting HEIC instead of the recommended JPG.
Hey Daphne you are right.
I checked on the Mac and it plays fine, it's just the iOS preview that messes it up somehow.
Thanks for your help.
- DaphneThanks for checking that timefrancesco!
The preview that is generated can sometimes be lower quality than the actual file, to improve the loading time for the file.
While it's not ideal, if you want to watch the video from Dropbox on your mobile, perhaps offlining the file first will help with the preview quality.
