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Issues editing Word documents with Dropbox
Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any chan...
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
Frank_S
Dropbox Staff
Dropbox StaffHi SandersKev,
Thanks for getting back with that info - sounds like we'll need to investigate this from our side and chase up with Microsoft directly if required.
In order to help us gather as much information as possible, can those of you who are affected by this open a ticket with our support team and include the following information:
- What OS and version number you are running
- What version of Office for Android, iPhone or iPad you are running
- Version of the Dropbox mobile application that is running on your device (if any)
- Screenshot of the error message you are receiving when trying to save/sync files
Once the ticket is created, please post the ticket number as a reply to this thread and I'll pick them up and follow up with the investigation. Thanks in advance!
Frank
Hi Frank, it took me a while as saving worked again for a couple of days but I got my screenshots I can't see any way to open a ticket from the website you are directing us to though. How would I go about doing that?
- Chris_J
Super User alumni
From that page I can only send an e-mail using a contact form that does not appear to allow for images to be uploaded, use twitter or come back to browsing the forum. Am I missing something?
- Frank_S
Hi SandersKev,
When opening a support ticket at http://www.dropbox.com/support you'll get a reply via email, which you can attach screenshots to when replying. Alternatively you can place screenshots in your Dropbox account, create shared links and then include those links on the email form when submitting initially.
I've followed up internally on this and our engineering team are already in the process of talking to Microsoft about this issue, so no new support tickets are required for us to investigate this. As soon as we have an update on a fix for this issue we'll update this thread.
Thanks!
Frank
