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Issues editing Word documents with Dropbox
Hi
I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app
This has always worked like a dream, any chan...
Hi all,
As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:
https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink
To unlink a Dropbox account from an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- From the list of places, tap and hold Dropbox.
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.
To re-link a Dropbox account to an Office Mobile app:
- Open the Office Mobile app.
- Tap the folder icon.
- Tap Add a place.
- Tap Dropbox.
- Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.
Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!
Frank
Hi Frank, it took me a while as saving worked again for a couple of days but I got my screenshots I can't see any way to open a ticket from the website you are directing us to though. How would I go about doing that?
Chris_J
Super User alumni
Super User alumniFrom that page I can only send an e-mail using a contact form that does not appear to allow for images to be uploaded, use twitter or come back to browsing the forum. Am I missing something?
- Frank_S
Dropbox Staff
Hi SandersKev,
When opening a support ticket at http://www.dropbox.com/support you'll get a reply via email, which you can attach screenshots to when replying. Alternatively you can place screenshots in your Dropbox account, create shared links and then include those links on the email form when submitting initially.
I've followed up internally on this and our engineering team are already in the process of talking to Microsoft about this issue, so no new support tickets are required for us to investigate this. As soon as we have an update on a fix for this issue we'll update this thread.
Thanks!
Frank
Thanks for clearing that up Frank, in that case I'll refrain from sending in a ticket for this for the time being.
Have a great day,
Kevin
Thank you, Dropbox!
We really apprciate you following up with Microsoft on this. Their support team is less than helpful and this issue is very important to many of us.After the last Microsoft Word update mine is now syncing again. I'll update here if that changes.
I have been struggling with this problem since early 2018 where Word for iPad give me an error message in the middle of editing a document stored on Dropbox. "Can't upload - Something's wrong and your changes can't be uploaded."
The document is originally created on my Word for iPad. The latest occurence was a couple of day ago when I first created a copy of my document and the continued editing the copy. After a few edits the error appears. The walk-around is to save the document on iPad and edit it there and then later move it to dropbox. But that's not a long-term way to work, is it!
The environment I work with is:
iPad 4 running iOS 10.3.3 (which is the highest supported one)
Word for iPad - the free version which automatically is updated now on 2.11.1
Dropbox - the basic level also automatically updated and now on 86.2.2
If screenshots help let me know and I provide them and any other information needed.
I have the original document available and it has no secrets in it and I can gladly share it should that be required. The text is in Finnish so it may be hard to understand, but that is surely not the purpose.
- I ditched MICROSOFT OFFICE app and use WPS app to edit all my dropbox docs on phone and tablet it's the best i love it!!
Thank's for your suggestion. I had a look at it and find that my iPad 4 with iOS 10.3.3 is not supported on it (anymore).
