I've lost my Dropbox Paper documents, how can I get them back?

Hi ROBERT369, thanks for bringing this to our attention.

Are you able to see the missing files on the events page or deleted files page?

This will help me to assist further!

Hi Jay Jay, no i cant. I have been looking for various solutions and answers to the topic of missing data from dropbox paper. The whole paper application behaves strangely. After each reload, a different number of files is shown, sometimes 10, sometimes 3, sometimes 1.

Hey ROBERT369, let me jump in here!

When was the last time you viewed your Paper documents when visiting your account online? 

Have you tried switching to a different browser to see if you notice the same thing there?

Hi Megan.

Everything was in pristine condition in the first half of December. I found out about the change, or rather the fact that it completely disappeared, in the second half of January. 

It is important to mention that I contacted several friends and partners who had the same problem. The documents disappeared. I also contacted clients to see if they could see the documents that I shared for them - they disappeared. 

As I wrote before, each refresh of the page causes more or less documents to be loaded, but in reality only a small part of the original number is shown to me.

It is bad because I had projects scheduled for the next year, budgets, installments ... everything

Hey ROBERT369, can I send you an email, in order for us to have a closer look into this?

MeganI have the same issue which I have just noticed. My Dropbox paper was fine this morning. now it is empty. 

Hey Raf_3 - sorry to hear about this.

Can you navigate your account and let me know if you can find a folder called 'Migrated Paper Docs'?

Otherwise, do you see anything odd logged in your events page? 

sure lets do it!

Hey ROBERT369, just before we send you an email, can you check if there's a "Migrated Paper docs" folder in your "all files" page, to see if your Paper docs are there?

Hi Hannah 

No - nothing...