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ROBERT369
10 months agoNew member | Level 2
I've lost my Dropbox Paper documents, how can I get them back?
Hello. A few weeks ago I noticed that I lost all my Dropbox Paper documents. I have been using this application for years and I really like it. The documents contain important information for my work and it is a big problem for me. After a few days, some of the documents started to appear again, but it is only a small part. I can't find an official statement from Dropbox anywhere. I tried the usual procedures and those I found on the forums, but nothing helped. A small part of the documents came back, but the vast majority of them are gone. Can anyone please advise me or direct me? This is an unpaid service, I have not noticed any changes to the rules that could explain anything. Thank you
31 Replies
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- adam11119 months agoNew member | Level 2
This is also happening to me. DB paper home page only shows the paper I made today, and my 100+ other docs are missing unless I search.
- ROBERT3699 months agoNew member | Level 2
Hi adam1111
I wish more people come with the same story so the dropbox team start to move theyr asses and help us with our lost data. I am in touch with some random people from dropbox but they ask me the same nonsence all around. They lost a very important materials and data for my work.
- Nancy9 months ago
Dropbox Community Moderator
adam1111, I’d like you to try something else as a test. If you have the Dropbox mobile app installed on your device, please search for one of the Paper docs you’re missing; are you seeing its current filepath in the results?
If you do, please tap on the ellipsis icon with the three dots next to it and choose the option “Show in folder”. Can you see the rest of your missing files then, including that one?
- ROBERT3699 months agoNew member | Level 2
Hi Nancy
no i dont have your app and after you find my data i will migrate everything from dropbox to google. I tried everything before i started this never ending chat here. FIND MY DATA!
- ROBERT3699 months agoNew member | Level 2
Big paper update!
The new dropbox paper app-update landed and now i can say you lost all my files! Last time I had 10 - 15 files from my 80 plus (no one is counting something that should be safe) and now i can see 2 of them. I tried to use the search all thi tricks. Its gone!
NancyI NEED A PROFESIONAL UPDATE FROM YOUR EMPLOYER ASAP! WHAT IS GOING ON WITH YOUR SERVICES???
NEED MY DATA BACK ASAP - adam11119 months agoNew member | Level 2
ROBERT369NancyJay
Figured this out. Dropbox migrated all the old paper documents to a dropbox folder called "Migrated Paper Docs" and gave everything the extension ".paper"
So, you can search ".paper" and everything will come up.
So find this "Migrated Paper Docs" folder, go here:
https://www.dropbox.com/home
Look thru the left side for a folder called "Migrated Paper Docs". They're all in there now!
https://www.dropbox.com/home/Migrated%20Paper%20Docs?di=left_nav_browse
HOPE THIS HELPS YOU! - ROBERT3699 months agoNew member | Level 2
hi adam1111
this was actually the first helfull information over the last 2 months. i found lot of them but even now i still miss a bigger amount of my projects - paper files. actually the most important onces...
- ROBERT3698 months agoNew member | Level 2
Here we go! More than 3 months after DROPBOX lost my data, which was so important for my small business, nothing changed. No information, no help, just generic replies always from a different person, and they always ask the same **bleep**.
I need advice. I need some help here from the community. I had most of my price offers, deals and other information in my lost Dropbox Paper documents and this **bleep**ers lost them!
- Mark8 months ago
Super User II
:(
Sorry you are still having issues, do you have any ticket numbers at all? - Hannah8 months ago
Dropbox Community Moderator
Hey ROBERT369, sorry to hear about this situation.
Have you reached out to the new admin of the Paper docs by any chance?
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