One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
taalib
2 months agoNew member | Level 1
I've lost one of my folders after upgrading my Dropbox account.
I have lost data folder after upgrade,please help
- Nancy
Dropbox Staff
Hey taalib, thanks for your post.
In general, upgrading your Dropbox account doesn’t affect the files you’ve stored there. However, let’s have a look into this to see what may have happened.
Have you already checked your Deleted files and Events pages?
How about your Sharing tab? Was the folder that you’re now missing shared with anyone?
Let me know and we'll go from there.
- Nancy
Dropbox Staff
Glad you were able to find it, taalib!
Since the folder in question is 5TB, is it safe to assume that you were previously part of a Dropbox team and this folder was unshared?
If yes, and since the folder is way too large for your current quota (which, if you’re currently on the Professional plan, should be 3TB), you’d need to re-upgrade to the Dropbox team plan, so that you may have enough space to add it back to your Dropbox account.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!