Keyboard does not appear

Hi QueenMaud19, thanks for bringing this to our attention.

What type of file are you trying to edit? Are you trying to edit the file directly in the Dropbox mobile app, or via another app?

This will help me to assist further!

Hi Jay,

I’m trying to edit the file directly in the mobile app.

What type of file are you trying to edit?

A screenshot showing how you're trying to do this would help greatly.

I am trying to edit a Microsoft word document. I go to the mobile Dropbox app, then I open the doc in Microsoft Word

Please answer my question and help me solve the problem! I don't know how to take a screenshot, so I can't provide one. I really need to work out how to edit on Dropbox (this problem only started next week).

HOW CAN I GET THE KEYBOARD TO POP UP??????

Catherine

Hi QueenMaud19, sorry to jump in here! 

Can you clarify the version of your OS, along with the Dropbox version that you have installed on your iPad? 

Do you notice this behavior only with a particular file, or all of your Word content? 

Thanks Megan,

This is happening with EVERY document I try to edit.

By the OS, I think you mean the Operating System of the laptop on which I generate the Word docs that I'm then trying to edit on the ipad (?). It's a HP laptop Windows 10. I'm sorry but I don't know what you mean by the version of Dropbox on my ipad. I just know that I installed the Dropbox app on my ipad (I have also tried signing into my Dropbox account on the internet, but the same thing happens--I can't edit because I can't make the keyboard appear),

Catherine

Hi Catherine, this sounds odd, so I'd love to have a visual of what you see on your end, please.

You can find instructions on how to take a screenshot here. Once you do that, you can click the camera-like icon when trying to respond back to us, and attach your screenshot. 

If this doesn't work, please request the web version of our Community on your browser. 

Lastly, as for the iPad's version, you should be able to find this when accessing your Account tab in our mobile app, and clicking the gear icon on the top right. If you scroll, that should give you the version of the Dropbox app there. 

Hi,

I posted a question a week ago and didn't get any suggestions, so I'm STILL COMPLETELY STUCK and CAN'T EDIT.

Please, someone give me a response so I can start editing in Dropbox again (since there is no phone support)!

When I try to edit a doc, I can't, because the Keyboard does not appear. I am working on my ipad in the Dropbox app and I opened the doc in Word. I see that under 'file' at top right, it says 'read only'. If that's the problem, how do I change to 'edit' mode? (The words in the ribbon at the top are faint too)

This problem is affecting ALL my docs.

Thanks,

Kate

Hi QueenMaud19, it sounds like you're referring to Word document permissions. 

I'm not a specialist in this, and I have to suggest that you do some research or reach out to Microsoft about this, but you can search online for ways To Enable Editing in Word. 

Try to go with these steps:

Select "File" from the top banner.
Click "Info."
Choose "Protect document."
Select "Enable editing."