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enjayare
7 years agoExplorer | Level 3
Locked folder that can't be removed?
Hello Forum members,
I have a folder that was sent to me by a client a couple of years ago that I can't remove from my Dropbox. The folder has a grey padlock on the bottom left corner and also an X in a red circle on the bottom right corner - see screen shot. I am using a Mac with OS Mojave 10.14.6
Can anyone advise how to remove this folder as I dont have authority to unlock it.
enjayare, may be something else have happened. Probably immutable flag have been set. If so, you can trow it out using: "sudo chflags nouchg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" and/or "sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee". Try it, just to be sure.
Finally give the result from "ls -lO /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" or just take a look on get info window to check is "Locked" is still checked.
39 Replies
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- enjayare7 years agoExplorer | Level 3
Thanks Lusil, I tried to move the folder to the trash but got this error message - The operation can’t be completed because the item “Tender - 160 Brook St, Coogee” is locked. Also every time I drag the folder out of the window it just copies a new version to the destination and the original remains in dropbox.
When I log into dropbox on the web this folder does not appear in the list.
Should I try and restart my computer maybe?
Cheers Nick.
- Здравко7 years agoLegendary | Level 20
Hi enjayare,
Strange... :thinking: Did you try "ls /Users/"? What is the result? Also, what gives the command "whoami"?
- Lusil7 years ago
Dropbox Staff
You can give a reboot a shot and, if that doesn't work, try uninstalling the desktop app and then deleting the folder in question.
If you get the same error message, then that could mean that the cause is related to something outside of the Dropbox app, in which case I'd recommend contacting Apple support for more info on this.
If you do manage to delete the folder though, you can then reinstall the latest version of the desktop app (79.4.143) and run it.
Thanks for your ongoing effort on this, enjayare! Let me know what you find.
- Здравко7 years agoLegendary | Level 20
No, no, no, ... Lusil this is not Dropbox application problem. Definitely!
- enjayare7 years agoExplorer | Level 3
Whoami = njrcon
The folder name is Tender - 160 Brook St, Coogee so I typed the following in terminal: -
sudo chown njrcon ~/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee
It told me
Operation not permitted
- Здравко7 years agoLegendary | Level 20
Oh.. And don't ask for your password?
- enjayare7 years agoExplorer | Level 3
Sorry yes it did ask for my password but then it said No such file.
Here is the whole script
Last login: Tue Aug 27 18:17:47 on ttys000
Nicks-27-iMac:~ njrcon$ sudo chown njrcon ~/Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee
Password:
chown: /Users/njrcon/Users/njrcon/Dropbox/Tender - 160 Brook St, Coogee: No such file or directory
Nicks-27-iMac:~ njrcon$ sudo chown njrcon ~/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee
chown: /Users/njrcon/njrcon/Dropbox/Tender - 160 Brook St, Coogee: No such file or directory
Nicks-27-iMac:~ njrcon$ sudo chown njrcon ~/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee
chown: /Users/njrcon/Dropbox/Tender - 160 Brook St, Coogee: Operation not permitted
Nicks-27-iMac:~ njrcon$
- Здравко7 years agoLegendary | Level 20
enjayare, Are you admin on the your machine? It looks like no! Do you know the root pasword? If so, you can use the following:
su chown njrcon /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee
Try this.
- Здравко7 years agoLegendary | Level 20
enjayare, another option, without to know root password, is while log in as 'test' to execute "sudo chown njrcon /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee". In such a case no so much privileges will be need.
- Здравко7 years agoLegendary | Level 20
enjayare, may be something else have happened. Probably immutable flag have been set. If so, you can trow it out using: "sudo chflags nouchg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" and/or "sudo chflags noschg /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee". Try it, just to be sure.
Finally give the result from "ls -lO /Users/njrcon/Dropbox/Tender\ -\ 160\ Brook\ St\,\ Coogee" or just take a look on get info window to check is "Locked" is still checked.
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