Forum Discussion

Oneiroi_Morpheus's avatar
Oneiroi_Morpheus
New member | Level 1
11 months ago

Logged in to my account after 2 years and my files are missing

Good day, can someone help me? I has my drop box account for years, mostly using it when I was studding, now I have not been on my Dropbox for over 2 years, and when I logged in today everything was ...
account access
File access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for reaching out to us, Oneiroi_Morpheus.

I'm afraid that if someone doesn't log in to their account for 12 months, an account will indeed be deleted due to inactivity.

However, can you please clarify what happened when you tried to log in? Were you perhaps prompted to create a new account or did it simply allow you to log in?

What do you see in your events page, your deleted files page and your shared page?

Let me know!

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