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anyazh's avatar
anyazh
New member | Level 1
10 months ago

Lost access to email associated with a Dropbox account that I haven't signed in it for 6-7 years.

I wish to recover my Dropbox account that I created when I was around 13 years old. It has a number of my childhood photos and other important files uploaded to it and I would really like to get acce...
account access
restore
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey anyazh, thanks for posting here!

Without access to the email address, our options are limited.

I'm assuming you were using a free account back then, right?

Keep in mind that even though I'd be more than happy to look into this for you, and see if there's anything to be done, I don't think the account would still be active. Especially since you haven't logged in it for the last 6-7 years. 

You can read more about this here, since accounts that remain inactive for quite some time are deleted later on.

I'm sorry for this, if you need anything else, let me know. 

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