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Mass assign an existing member to our Team Groups. Possible?
Hi,
Is it possible to use the member import to assign an existing member to existing groups ? We use groups to give access rights and I would like to add an existing member in a lot of groups, if I...
Hey PhilippeColombe, gotcha!
The answer is yes!
After clarifying that you're referring to the .csv option, I can confirm that you can do it that way.
If you have any other questions, let me know!
Megan
Dropbox Community Moderator
Dropbox Community ModeratorMy absolute pleasure, Philippe!
Have a lovely weekend ahead,enjoy!
Hi Megan,
I tried to import a .CSV file with a lot of groups, but I still have the message 'Invite 0 persons to join your team' meaning (I suppose) 'Your csv file is incorrect'. According to the template.csv I separated the main field; with ';' and the groups with ','. Is it correct ? Another question, is there a limit in the number of groups in the Groups field ? In my case I have 250 groups, may be it's too much 🤔
In fact it seems I can't invite a member whose account has been canceled, so may be the csv file is correct but the user name is invalid. My problem was to assign an existing member to many groups at once, so I canceled the user and reinvited her while her account still appeared as canceled in the members page of the admin interface. So I tried the classic way to invite her with her email but I had the message 'A user account is canceled, try to restore the account' (the message was in french so the english phrasing is surely wrong, but the translation should be correct).
- Megan
Hi PhilippeColombe, so we're talking about a deleted member, that I am guessing you haven't transferred their content to a different member, is that so?
Hi Megan,
Yes it is, as you guessed the member has been deleted temporarily only to be able to reinivte her with the assignment to the required groups.
- Jay
Hi PhilippeColombe, there are three options here.
If the user was deleted within the last 7 days, you can manually recover their account using these steps. After that, you can manually invite them to the appropriate groups.
Secondly, you can wait for the full 7 days since their deletion and invite them via the csv file.
Finally, you could use the account transfer tool to transfer their files to another user, which will in turn permanently delete their account. This way you can invite them immediately via the csv file.
Hi Jay,
Very interesting indeed, I have all the information I needed.
Many thanks 👍
Hi Jay,
I deleted the account and transfered the files to myself so I suppose the member is permanently deleted. But I still have the message 'Invite 0 person to join your team ?' ('Inviter 0 personne à rejoindre votre équipe ?' in french) when I try to import a .csv file. I made many tests with various configurations, the simplest with only mail, first name and family name separated with ';' with no groups but nothing worked, I never managed to get 'Invite 1 person to join your team ?'.
What do I do wrong ?
Thanks for your help- Jay
Thanks for the info, at this point, I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end.
