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Forum Discussion
"Migrated Paper Docs" folders are all empty
Hi!
All of my Dropbox Paper documents have disappeared.
I recently learned that Paper was being discontinued, and I saw that a new folder called “Migrated Paper Docs” had been automatically created. I checked it and felt relieved to find all my documents there.
However, now that I tried to download the folder, I realized that all the files are actually just links to Paper documents and every single one of them leads to a 404 error.
Strangely I still have my Paper Docs still starred on my home page. But still, all of them returns 404.
I have hundreds of documents on Paper. In fact, I was using them just yesterday on the iPhone app. But now, I’ve been logged out of the app, it no longer connects, and I can’t access any of my Paper files anymore.
Currently I have a free account. Let me know if I upgrade to a Plus account I get back my access.
Can someone please help me recover my content? This is very important to me.
Thanks in advance for any help.
2 Replies
Hey! Thank you for your answer! :)
Dropbox Paper is not being discontinued.
Awesome! That's great! I didn't know that. :)
You're likely going through the migration to the new version of Dropbox Paper. If you're having any issues with it, you should reach out to Support directly. They'll be able to assist you better than anyone in the Community can.
Yeah, I would love to contact Dropbox Support directly, but unfortunately I only have a free account and the only options available in the link you provided is Help Center, Community and Chatbot. :|
Let me know if there's other way to contact Support. Thanks again! :)- Rich
Super User II
I recently learned that Paper was being discontinued ...
Dropbox Paper is not being discontinued.
I realized that all the files are actually just links to Paper documents and every single one of them leads to a 404 error.
You're likely going through the migration to the new version of Dropbox Paper. If you're having any issues with it, you should reach out to Support directly. They'll be able to assist you better than anyone in the Community can.
