Missing activity on an Excel file, what can I do?

Hi joao cruz, let's jump right into this! 

You mentioned that you checked the activity of your account. How did you do it? Did you use your events page? 

The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes). Is that where you saw that the last activity was back in April? 

Also, did you use our desktop app, in order to open and edit your Excel file? 

Keep me posted!

Hello Megan,

Yes, that was exacly where I look. You can see in the print screen below.

And yes, I use the dropbox lite app, that was where I first saw that the file was not like I leave it 2 weeks ago.

Thanks for clarifying joao cruz! 

In this case, it seems that your content hasn't been synced. This could have happened due to various reasons such as the file not saving properly, or the app not syncing the changes. 

Were you sure the app was running as it should have?

In any case, if you can't see the upload or edits of that particular file in the events page, it seems the changes never synced to Dropbox. The best thing you can do is reach out to Microsoft, to check if there's a way to find old version in Excel files.

I'm sorry that I couldn't be more helpful. 

Hello,

I check and the problem is not there.

Every time I create a new folder, upload a pdf the Dropbox lite app sinc with drop box.

If I change a existing excel file in the dropbox lite app, it does not save it in drop box.

So the file should be somewhere in the dropbox lite app.

Hi joao cruz, when you say Dropbox lite app, which one are you referring to: mobile or desktop app?

Is it possible that you have two Dropbox accounts, or that your account didn't have enough space to sync the changes? 

Hello Megan,

I mean Desktop app for microsoft surface.

I have 2 dropbox accounts but i'm only using one on the mobile and on the dropbox lite.

This account still have space left.

Hey joao cruz, does this only happen with Excel files? Or other types of files too?

Hello Hannah,

I already made several tests and the problem is on the dropbox lite app.

If I put  a new file (PDF, Excle, WOrd, Picture) on Dropbox lite, the app sinc with drop box online and it's avaliable in all devices.

If I change the name of a file, even excel, it also update.

If I open an excel file and edit it's content, if I save it, it's only avaliable on the PC where I edited.

That's the reason the last version of the file is from December 2022, the date before I format the PC and install for the first time the drop box lite app on this PC. (the last time drop box sinc with the file on the PC)

The strange thing is that the file never lost its content from december 2022 till begining of august, the period where I open and edit almost every day. Now that I did not open and edit the file for 2 weeks, the file was replaced by the last version uploaded on drop box.

Hey joao cruz1 - sorry to jump in here, but I just wanted to mention that the the Dropbox app for Windows in S mode( Dropbox Lite) does not actively store files and folders on your device.

It allows you to access your files and folders that are stored on your Dropbox account when you’re connected to the internet, or if you chose to save them to your device for offline access. It works similarly to the other Dropbox mobile apps (even when you’re using it on a computer).

That said, it sounds like your Excel app had somehow cached this file and your changes, thus enabling you to work on it till recently. 

You might be better off asking on a Microsoft (Excel) forum about this.

I hope this helps a tad. 

Hello Walter,

I already discuss this with Mycrosoft and what they said to my is to ask Drop Box.

I think there is a problem with the app on sincronization the changes/saves on excel files.

And now I'm between 2 forums where we try to find the guilty instead of looking to the solution of the problem.