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pawelswiader's avatar
pawelswiader
Explorer | Level 4
1 year ago

Missing files after setting up a new computer from backup. How to locate my content?

Hi everyone,   I'm confused because I realized, that after setiing up new macbook air, and installing dropbox, I had to have two dropbox folders, I don't know how this happend. Now I am missing f...
desktop
Organize
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey pawelswiader, amazing troubleshooting steps on your end! 

 

I'd also suggest that you try adding files in both of these paths, and checking if they sync to your account online. 

 

Also, the first screenshot shows syncing icons next to the files/folders so it seems to be the correct one. 

 

Not sure as to why you have two Dropbox folders, something must have happened in the creation process. Or is it possible you accidentally moved your original folder? 

 

You should be able to remove the others, just make sure all of the content that you want to keep is moved to the correct Dropbox folder. 

pawelswiader's avatar
pawelswiader
Explorer | Level 4
1 year ago

Thanks a lot!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    No problem at all pawelswiader!

     

    If you need anything else, give us a shout! 😎

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