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gokenchung's avatar
gokenchung
Explorer | Level 3
1 year ago

Missing files and file contents after restoring my Dropbox to a new computer

I recently upgraded my iMac's to a new SSD because the old one was running with read/write errors frequently. After waiting for hours for the Time Machine to pour back my backed up data, I discovered...
desktop
restore
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hope it’s OK if I jump in, gokenchung. Can we log a ticket for you and send it to the email address you see here? 

 

I can’t guarantee anything, but since our support team has account visibility that we don’t here on the forum, we may be able to see something more this way.

gokenchung's avatar
gokenchung
Explorer | Level 3
1 year ago

Yes, please.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the cooperation, Ken.

     

    I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

  • gokenchung's avatar
    gokenchung
    Explorer | Level 3
    1 year ago

    Just responded. Thank you!

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