Forum Discussion

Stupendastic's avatar
Stupendastic
Helpful | Level 6
3 years ago

Missing files when moving a big folder

Hello, We are an audiovisual production company and we have our material bidirectionally synchronized between our Synology NAS (via CloudSync) with Dropbox Business Advanced. When we finish a p...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Stupendastic, thanks for bringing this to our attention.

 

Could you clarify what you mean by 'move the folder from Dropbox Web to another folder that is not synchronized with our NAS'? Are not all folders syncing between Dropbox and the NAS?

 

This would help me to understand how you're able to keep the folder on the site while deleting it from the computer.

 

Keep me updated with any details!

Stupendastic's avatar
Stupendastic
Helpful | Level 6
3 years ago

Hello!

Indeed, not all of our Dropbox folders are synchronized with our NAS. But our entire NAS is on Dropbox.We move the folder from Dropbox Web so that it goes out of sync and disappears from our NAS but stays in Dropbox. It is a system that works 99% of the time. But if it doesn't work it leaves no trace that can be recovered and generates a very serious error.

Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If the movement event isn't appearing on the events page, then something could've affected the move itself. 

     

    Only the support team would be able to look into this matter in more detail if it occurs again.

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