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2155271208's avatar
2155271208
New member | Level 2
3 months ago

Missing two years of files and getting notifications that I'm out of space when I'm not

I am missing two years of files and pics. Also i am using less storage than it shows that i have, dropbox continues to notify me that i am  out of storage. does anyone know why this could happen?
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey 2155271208, thanks for your post.

Sorry to hear about your files missing; when was the last time you could access them in your account?

Is it possible that you have two different accounts and the files are stored on the other one?

As for your space usage, can you send us a screenshot of what you see here?

Thanks in advance!

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