Moving a file is creating a copy in the original folder

I am also experiencing this exact issue using Dropbox on my Windows desktop with shared files and it's driving me nuts! Has this been solved yet?

I wonder if this issue could be caused by -- or a side effect of -- some users of the share using Smart Sync and some not?

I don't go anywhere near Smart Sync as it seems problematic on Macs, but I guess some people use it.

Hey all, thanks for joining the discussion here!

Sometimes this can happen then the file is being accessed from another device, so Dropbox can't sync the deletion of the file and it ends up being synced back to the original location.

To see if something like this is happening, assistant123 and IanDavidCottam too if you also see this, would you mind checking the version history of the file added back in the original location?

Do you perhaps see the file added back by another member of the team and a device this was done from?

Let me know what you find and we can go from there - thanks!

Hello,

Has there been a solution to this? We are professional media house relying on dropbox to share files and work across countries and we are facing the same problem. It is causing much confusion. 

Any answers?

Has there been a solution to this problem?  I am experiencing the same issue. 

Hey peeps, apologies for the delayed reply here!

Would you both, MarkeyVAHK and JG2019, mind checking my previous post here and let me know what you find?

Let me know and we can go from there - thanks!

Yes, the version history says the files were added back by other members.  But it is always a different member and that member was never using the file.   It must be added back in the background.   A failure to sync correctly perhaps?

Daphne - 

I have a screenshot of the version history for a file that I deleted, then re-appeared again.  This happened just a few seconds ago.  Is there a way I can share this with you only.  It contains sensitive information.  

Thanks for checking that JG2019!

If the file is being added back to another member/device, then the deletion of the file can't be synced to that device.

This can either be because the file is open on the computer, or it's being accessed by a third-party app that is looking at the file (eg. antivirus, security programs etc).

In this case, you can try deleting the file from the device that it was added back from, or try deleting the file again after a short time period.

If you'd like to share the screenshot with me, you can open a ticket with Support here (attaching the screenshot) and let me know the ticket number here.

I hope this helps to clarify the matter - thanks!

Daphne,

Unfortunately your response does not help or clarify matters.  This problem started a couple of months ago.  Before then and with the same computer setups, files were never duplicated like they are today.  I would also like to add that if the files are deleted from Dropbox on the Web, then no duplications occur.  Therefore, your reasoning that the file is being accessed by a third party program or that it is open does not make sense.  I will be opening a support ticket to have the problem solved as soon as possible.