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JBHorse's avatar
JBHorse
New member | Level 2
7 years ago
Solved

MS Word inserted date and times are incorrect in Dropbox version of file

The MS Word inserted date and time stamp is incorrect in the Dropbox version of my Word file but all other changes made to the text in that file are correctly made/updated as the file gets saved.  I ...
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  • JBHorse's avatar
    JBHorse
    7 years ago

    Walter, thanks very much for your help with this issue. I am happy to say it looks like the issue is resolved although I do not know why or how. I have done so many steps in trying to fix this that ihonestly don;t remember them all or whihc one may have fixed it.  FWIW, I am using Word 365. It may have been fixed, as you suggested, by logging out completely then logging back in. That may have been one of the steps I took.

     

    At any rate, it appears to be fixed and for tha, I am grateful. Thanks again.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the swift response JBHorse.

I'm sorry to ask, is the screenshot taken from Word Online or within the Word app itself? 

To help isolate this issue, could you please try quitting the Dropbox application by using the following steps:

  • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
  • Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"

If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application - maybe an outdated version of Word?. You may want to check other applications or components of your Operating System that could be causing this.

If the issue is resolved when Dropbox is completely closed, please let me know.

JBHorse's avatar
JBHorse
New member | Level 2
7 years ago

Walter, thanks very much for your help with this issue. I am happy to say it looks like the issue is resolved although I do not know why or how. I have done so many steps in trying to fix this that ihonestly don;t remember them all or whihc one may have fixed it.  FWIW, I am using Word 365. It may have been fixed, as you suggested, by logging out completely then logging back in. That may have been one of the steps I took.

 

At any rate, it appears to be fixed and for tha, I am grateful. Thanks again.

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