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Forum Discussion

Bmtrader's avatar
Bmtrader
Explorer | Level 4
9 months ago

My account was closed, but I already paid for my subscription. What is happening?

Is there somebody who can tell me how i can get  reach anybody from dropbox in person. They closemy 2 tb account but ive paid 119.88 euros for that. I tried for 2 weeks tobget in touch with dropbox b...
account access
Delete
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Bmtrader I went through our system, and it looks that you have a few ticket numbers with our Support team.

Have you tried replying back to the existing one you're referring to? 

I'm suggesting this route, because Support would have more advanced tools, and account-visibility that we don't have on our end, in order to assist.

Bmtrader's avatar
Bmtrader
Explorer | Level 4
9 months ago

I find my ticket nr.

https://www.dropbox.com/support/ticket/24940535

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for that Bmtrader!

    I've updated your ticket, and an agent will be with you as soon as possible. 

    Thank you for your patience, hang tight!

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