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I'm paying for a subscription, but can't access the account.
I realized I have a duplicate Dropbox account with a recurring subscription. I need to close or downgrade this account, but I can't log in because that email address no longer exists (from 7 years ago). The chatbot says to log in and change the email, but I can't do this because the two-factor verification is sending the code to the nonexistent email. I can't access support because I can't log in. I'm stumped!
Contact support at www.dropbox.com/support while not logged in. That even includes to here - you can then get an option to contact support for account issues. Note that using an incognito window will often make it easier
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- Mark
Super User II
Contact support at www.dropbox.com/support while not logged in. That even includes to here - you can then get an option to contact support for account issues. Note that using an incognito window will often make it easier
Thanks Mark for that info -- I sent a message via that link and am waiting to see if there's a solution.
Support was able to resolve this -- thanks Mark for the pointer!
