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Diane12's avatar
Diane12
Helpful | Level 6
2 years ago
Solved

Can't pay my bill for subscription for a company account - my card expired

My credit card didn't auto-pay my account.  It expired on Monday, the system will not let me pay.  I have reached out through chat, email and phone and have had my problem escalated to the advanced support team 3 days ago and still have no resolve.  

 

So far I have talked to: Allen, Phil, Colton, Stephanie, Jennifer and Claudia.  

 

I am worried that my team is going to get locked out at any moment and I don't feel like anyone at Dropbox has a since of urgency.  

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  • Diane12's avatar
    Diane12
    2 years ago

    I got an email on Saturday with a reminder, and I was able to pay.  It was so much stress going a week thinking I might let my company down.  I saw so many we lost everything threads that I didn't sleep for a week.  

6 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Diane12, thanks for reaching out to our Community.

     

    Can you please send me the ticket number of the communication that was escalated to our specialists, so we can check it out?

     

    Thanks in advance.

  • Diane12's avatar
    Diane12
    Helpful | Level 6
    2 years ago

    I will post and let everyone know when this is resolved!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, Diane.

     

    I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you the soonest possible.

  • Diane12's avatar
    Diane12
    Helpful | Level 6
    2 years ago

    I am now at 5 days from my first contact with Dropbox, with no resolution. 

  • Diane12's avatar
    Diane12
    Helpful | Level 6
    2 years ago

    I got an email on Saturday with a reminder, and I was able to pay.  It was so much stress going a week thinking I might let my company down.  I saw so many we lost everything threads that I didn't sleep for a week.  

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