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Diane12's avatar
Diane12
Helpful | Level 6
3 years ago
Solved

Can't pay my bill for subscription for a company account - my card expired

My credit card didn't auto-pay my account.  It expired on Monday, the system will not let me pay.  I have reached out through chat, email and phone and have had my problem escalated to the advanced s...
Payments
Plans
  • Diane12's avatar
    Diane12
    3 years ago

    I got an email on Saturday with a reminder, and I was able to pay.  It was so much stress going a week thinking I might let my company down.  I saw so many we lost everything threads that I didn't sleep for a week.  

Diane12's avatar
Diane12
Helpful | Level 6
3 years ago

I will post and let everyone know when this is resolved!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, Diane.

     

    I passed your comments along and raised the priority of your ticket, so a member of our team will be getting back to you the soonest possible.

    • Diane12's avatar
      Diane12
      Helpful | Level 6
      3 years ago

      I am now at 5 days from my first contact with Dropbox, with no resolution. 

      • Diane12's avatar
        Diane12
        Helpful | Level 6
        3 years ago

        I got an email on Saturday with a reminder, and I was able to pay.  It was so much stress going a week thinking I might let my company down.  I saw so many we lost everything threads that I didn't sleep for a week.  

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