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emtettle's avatar
emtettle
New member | Level 2
2 years ago
Solved

Paid through Apple Pay is not renewing subscription

I’ve always — for over 5 years — paid my Dropbox subscription through the App Store. My payment HAS gone through on the Apple side for this month and I have my confirmation of payment and money withdrawn from my checking account.

However, Dropbox is still telling me to renew and has now downgraded me to basic plan.

Has anyone else had this trouble?

P.s. I double checked, and it is and has been billing for the same Dropbox account that I use, not the wrong account.

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upgrades
  • Walter's avatar
    Walter
    2 years ago

    Hey emtettle - sorry to hear about this.

     

    Could you try restoring your purchases as outlined here and let me know how it goes?

     

    Thanks!

3 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey emtettle - sorry to hear about this.

     

    Could you try restoring your purchases as outlined here and let me know how it goes?

     

    Thanks!

  • emtettle's avatar
    emtettle
    New member | Level 2
    2 years ago
    Thank you!!! That worked. Yall should add that to the help/FAQ under billing.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear this helped and thanks for your feedback as well emtettle - it's been noted in our system.

     

    Let us know if you have anything else to add or ask.

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