Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Madhurimab's avatar
Madhurimab
New member | Level 2
3 years ago
Solved

Failed renewal of subscription via Apple ID.

I renewed my Dropbox subscription two days before my subscription was about to expire. I renewed it through Apple ID. The payment and subscription were confirmed by Apple, and it is active. But Dropbox said there was a failed renewal and downgraded my account to basic. My money is deducted with no renewal. Please help. 

downgrade
Payments
Plans
upgrades

8 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there Madhurimab, sorry to hear about this.

     

    Could you please try restoring your purchases and let us know how it goes?

     

    If you get an error along the way, send us a screenshot of that too.

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that Madhurimab 

     

    See you around the Community and take care! 

  • Danb789's avatar
    Danb789
    New member | Level 2
    2 years ago
    Hello, I have the same problem and tried Restore Purchases but get a domain error 409 and it doesn’t work. Please can someone help? Thanks
  • Danb789's avatar
    Danb789
    New member | Level 2
    2 years ago
    Hi, I’ve had a basic subscription for a while. I upgraded yesterday to a Plus subscription using Apple but my app is still showing a basic account. I have tried “Restore Purchases” within settings but get a domain error 409. Please can you help.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Danb789, sorry to hear about this.

     

    Can we send you an email, so we can take a closer look?

  • Danb789's avatar
    Danb789
    New member | Level 2
    2 years ago
    Yes please do. Can you see my email address on here? Thanks
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Yes, thanks, Dan! 

     

    I just emailed you, so we'll continue there.

     

    Cheers.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!