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Awais 's avatar
Awais
Explorer | Level 4
6 months ago

My colleague and I can no longer see our shared files. Can we recover them?

Hello, I had a which was shared and all of sudden me and my collegue cannot see it and no files are to be seen and its not even in the deleted folder.  please assist i need it to be recovered...
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Awais 's avatar
Awais
Explorer | Level 4
6 months ago

Hi Megan​ 

I have tried everything form my end and nothing is working my way. Please if the team can get in touch with me via call so I can explain the importance and urgency of that folder. It will cost me my job please. 

I am truly counting on your support

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago
Awais wrote:

Please if the team can get in touch with me via call so I can explain the importance and urgency of that folder. It will cost me my job please. 

I'm afraid as has been said once the files are removed they are permanently removed. There is now nothing Dropbox can do. They are unrecoverable. As the warning email said they scheduled to be removed on the 13th although you may have had a few extra days. 

Dropbox also does not have outgoing phone support. Inbound support is only available to paid for Business users (i.e. you have paid for the licence and not on a trial). However, they'll say the same - they emailed to warn you it was to be removed, it has been removed. Its not recoverable.

I'm really sorry but you'll need to use backups now to recover - as you talk about it being via work I assume there are backups of the devices and work etc to help with this although you may need to talk to IT. 

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