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Camila5's avatar
Camila5
New member | Level 2
2 years ago
Solved

My Dropbox account was deleted due to inactivity. Can I recover my files?

My Dropbox account was deleted due to inactivity. Can I recover my files?
account access
restore
  • Mark's avatar
    Mark
    2 years ago

    If you've not logged in for over 12 months and the files are deleted for inactivity I'm afraid they are not recoverable 😞 

Camila5's avatar
Camila5
New member | Level 2
2 years ago

Thanks for the feedback. It was on October 25, 2023

If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Is that when it was deleted? If so, no, its too long ago - once they are removed they are removed. 

 

Even paying for an upgrade wont get you more recovery window I'm afraid even if you had an account still. 

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