Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Camila5's avatar
Camila5
New member | Level 2
2 years ago
Solved

My Dropbox account was deleted due to inactivity. Can I recover my files?

My Dropbox account was deleted due to inactivity. Can I recover my files?
account access
restore
  • Mark's avatar
    Mark
    2 years ago

    If you've not logged in for over 12 months and the files are deleted for inactivity I'm afraid they are not recoverable 😞 

camila51's avatar
camila51
New member | Level 2
2 years ago

Thanks for the feedback. It was on October 25, 2023

If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
camila51 wrote:

It was on October 25, 2023 ... If possible, even if it is necessary to subscribe to a more expensive plan, I would really like to have the files

As Mark stated, if that was when the account was delete, it won't be possible. Once an account has been deleted, it's not possible to recover the files that it contained. Subscribing now will not help.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!