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My files are missing after unlinking some older connected devices
Hi all,
I think a made a stupid mistake and I hope I can find a solution here.
While installing Dropbox on my Mac. I got a notice that I had to unlink some of my devices already link...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi AnitaBez, let's jump into this!
Were the files synced to your account online, before you decided to delete them?
Do you have Computer Backup enabled for your account? Also, if I were you, I'd check my account's deleted files page for any missing content, can you try this?
Keep me posted!
Spoiler
Hi Megan,
Thank you for your response.
I used a free trial version of Dropbox plus and when the trial expired my sync stopped as my file size was more than the allowed size for Dropbox Basic. In my "wisdom" I thought deleting and permanently deleting most of the files on Dropbox will bring me back to Basic allowed size and all my files will be back on my PC as before(in C-drive)...just to realise at the end NONE of my files show on "my PC" anymore....they are all gone!
I did not pay for the Plus version thus do not have access to the computer backup and when going to deleted file page it is empty.
If I opt for the paid version of Dropbox plus now, I read that they can retrieve all my lost files (permanently deleted files also?) if 30days have not lapsed....will this definitely work or is it not guaranteed to work to opt in for the paid version now? I deleted and permanently deleted all the files about 2 days ago.
Thank you for your assistance so far and looking forward to resolving this matter.
Anita
Thank you for your response.
I used a free trial version of Dropbox plus and when the trial expired my sync stopped as my file size was more than the allowed size for Dropbox Basic. In my "wisdom" I thought deleting and permanently deleting most of the files on Dropbox will bring me back to Basic allowed size and all my files will be back on my PC as before(in C-drive)...just to realise at the end NONE of my files show on "my PC" anymore....they are all gone!
I did not pay for the Plus version thus do not have access to the computer backup and when going to deleted file page it is empty.
If I opt for the paid version of Dropbox plus now, I read that they can retrieve all my lost files (permanently deleted files also?) if 30days have not lapsed....will this definitely work or is it not guaranteed to work to opt in for the paid version now? I deleted and permanently deleted all the files about 2 days ago.
Thank you for your assistance so far and looking forward to resolving this matter.
Anita
- Nancy
Hi Anita, and sorry for jumping in.
If you permanently deleted all of your files, I’m afraid there’s no way of restoring them, as they’ve also been permanently removed from our servers. The file recovery window that you mention applies for files that have been just deleted from your Dropbox account (not permanently deleted).
However, if there’s a chance that you didn’t permanently delete everything, you can also take a look at your Events page, and check if you can see any trace of them there and restore them.
