Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

anonymous's avatar
anonymous
5 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
Computer Backup
Delete
desktop
restore
sync
sramondelli21's avatar
sramondelli21
Explorer | Level 4
3 years ago

I lost all me files since 2016. No one to speak to. Tried different browsers - did not help. Drop box charging me for more space for months but I have nothing!! Want to delete my account but wondering if there is any other place I should look before deleting. I'm not tech savvy. any suggestions?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sramondelli21, sorry to hear about your missing files.

 

When was the last time you logged in to the account with the files and had access to them?

 

Are you currently logged in to the same account, or is it possible that you've logged in to a different account by mistake?

 

And can you check if you can find your files in your deleted files or events page?

  • sramondelli21's avatar
    sramondelli21
    Explorer | Level 4
    3 years ago
    I checked in July and august. It seems to have happened when my computer crashed but my drop box files should have been saved in my account. They are not in deleted files. There’s nothing anywhere. And I’m getting charged for additional storage for the files that are no longer there
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Was it the paid account that had all the files inside, sramondelli21?

       

      If so, are you currently signed into it? Which plan do you see that you're on, in your account settings here?

      • sramondelli21's avatar
        sramondelli21
        Explorer | Level 4
        3 years ago

        I am paying $11.99/month and notjhing is in my files.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!